We take care in providing you with the best service to ensure your item arrives safely and securely. We use UPS as our shipping method. All items purchased outside the US are generated by DHL services based on product weight. Each piece is handmade to order, so please allow 2-4 weeks upon delivery from purchase date. A shipping confirmation will then be sent to your email placed with order. If you have any questions about shipping time please do not hesitate to contact firstname.lastname@example.org with your inquiries.
Please consider that each item is handmade to order. For this reason all sales are final for items on em-kelly.com, we ask you to please contact email@example.com for any questions regarding an item before purchasing. If you are not satisfied with your item upon arrival and believe it to be damaged or defected you may email us at firstname.lastname@example.org for review. We reserve the right to deny any request.